Our Policies
Last Updated: December 30, 2025
Privacy Policy
Your privacy is important to us. It is VideoJetMart's policy to respect your privacy regarding any information we may collect from you across our website. We only ask for personal information when we truly need it to provide a service to you.
1. Information We Collect
When you make a purchase, our payment processor, Razorpay, collects your payment information, as well as your name, email address, and contact number. We use this information solely for the purpose of order fulfillment, payment confirmation, and customer support.
2. How We Use Your Information
We use the information we collect in the following ways:
- To process and complete your transactions
- To communicate with you about your orders
- To send you product updates and promotional materials (only if you opt-in)
- To provide customer support and respond to your inquiries
- To improve our services and website functionality
3. Data Security
We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.
4. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except as described in this policy. We may share your information with trusted third parties who assist us in operating our website, conducting business, or serving our users.
Terms of Service
1. Usage License
Upon successful purchase, VideoJetMart grants you a non-exclusive, worldwide, perpetual license to use the video assets in the purchased bundle(s) for any personal, commercial, or client projects. You are strictly prohibited from reselling, sharing, or redistributing the standalone video files.
2. Digital Product Refund Policy
Due to the immediate, irreversible nature of digital products, all sales are final and non-refundable. We provide clear video previews and detailed descriptions for every bundle to ensure you are satisfied with your purchase beforehand.
3. Intellectual Property
All video assets, content, and materials provided by VideoJetMart remain the intellectual property of VideoJetMart or its content creators. You are granted a license to use these assets as per the terms outlined, but do not own the assets themselves.
4. Prohibited Uses
You may not:
- Resell, redistribute, or share the video files as standalone products
- Claim ownership or copyright over the video assets
- Use the assets in a way that violates applicable laws
- Reverse engineer or attempt to extract the original source files
Refund Policy
Due to the digital nature of our products (they cannot be "returned"), all sales are final and non-refundable. This is clearly stated during the checkout process and in our Terms of Service.
1. Exceptions
In rare circumstances, we may offer refunds for technical issues with the product that prevent usage:
- If the video files are corrupted and cannot be used
- If the files are missing from the download package
- If there are significant quality issues not disclosed in the product description
2. Refund Request Process
If you believe your situation qualifies for an exception, please contact us within 7 days of purchase with:
- Your order ID or transaction details
- A detailed explanation of the issue
- Any relevant screenshots or evidence of the problem
Digital Delivery Policy
As a digital product store, we do not ship physical items. All video bundles are delivered electronically via download links sent to your email address and/or WhatsApp number provided during checkout.
1. Delivery Time
Upon successful payment, download links are sent instantly to the email address and/or WhatsApp number provided. In most cases, you will receive your download links within a few minutes of purchase.
2. Access to Downloads
Download links are valid for 30 days from the date of purchase. After this period, you will need to contact us to request a new download link. We reserve the right to provide access to the files for a limited period.
Contact Information
If you have any questions about these policies, please contact us through:
- Email: support@VideoJetMart.com
- WhatsApp: +91 9476332654
- Through our Contact Page