Frequently Asked Questions

Find answers to common questions about our video bundles, payments, and delivery

How do I receive the files after payment?

Instantly! After your payment is successfully processed, you will be redirected to a success page confirming your order. Our automated system will then send the secure download link to the email and/or WhatsApp number you provided during checkout.

What is your refund policy?

Due to the digital nature of our products (they cannot be "returned"), all sales are final and non-refundable. We provide detailed previews and descriptions to help you make an informed decision. Please review our Terms of Service for more details.

Is this a one-time payment?

Yes, absolutely. You pay once and get lifetime access to all the video files in the bundle you purchase. There are no hidden fees or recurring subscriptions.

What is the quality and format of the videos?

All our video assets are provided in high-resolution (HD or 4K) in the standard MP4 format. They are optimized to be compatible with all major video editing software like Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, and mobile apps like CapCut.

Can I use these videos for commercial projects?

Yes! Upon purchase, you receive a license to use the assets in your personal and commercial projects. This includes monetized YouTube videos, social media ads, and client work. The only restriction is that you cannot resell or redistribute the standalone video files themselves.

I didn't receive my download link. What should I do?

Please first check the spam or junk folder in your email. If you still can't find it after a few minutes, please contact us with your payment details (Order ID or the phone number used to pay), and we will resolve the issue for you immediately.

Are there any restrictions on how I can use the video files?

You can use the video files in any personal or commercial project. However, you cannot resell, redistribute, or share the standalone video files. You also cannot claim ownership or copyright over the video assets. Please refer to our Terms of Service for complete usage guidelines.

How long do I have access to the download links?

Download links are valid for 30 days from the date of purchase. If you need access after this period, please contact us and we'll be happy to provide a new download link.

Can I use these videos on multiple platforms?

Yes! You can use the videos on any platform including YouTube, Instagram, TikTok, Facebook, websites, and more. The license allows for use across all digital platforms for both personal and commercial purposes.

What if I have technical issues with the files?

If you experience any technical issues with the video files, please contact us immediately. We'll help troubleshoot the problem and if necessary, provide replacement files. In rare cases where files are corrupted, we may offer a refund as per our Refund Policy.

Do you offer bulk discounts or custom bundles?

Yes, we offer special pricing for bulk purchases and can create custom video bundles tailored to your specific needs. Contact us for more information about corporate licenses or custom solutions.

How often do you add new video bundles?

We regularly update our collection with new video bundles, typically adding fresh content monthly. To stay updated on new releases, contact us to be added to our notification list.